{"page":{"id":25,"title":"Shipping & Delivery","handle":"shipping-delivery","url":"https://teewillow.com/shipping-delivery/","body_html":"

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Every Tee Willow shirt, sweatshirt and hoodie is printed for you after you order, then sent to your door at no charge. This page explains how long that takes, where we deliver, what tracking looks like and what we do when a parcel is late, lost or damaged. It applies to every order placed on teewillow.com. If something here does not answer your question, email support@teewillow.com and a real person will reply within 1 business day.

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Shipping at a glance

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1. Why your order needs a few days before it ships

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We do not keep shelves of pre-printed shirts. When you order, your chosen design is printed on the garment, size and colour you picked, then checked by hand for print placement, colour and any personalization text. That is why every order has a printing stage of 1–3 business days before it is handed to the carrier. Business days are Monday to Friday, excluding US public holidays. An order placed on Saturday morning starts printing on Monday.

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Print-to-order has real advantages for you. It means we can offer far more designs, sizes and colours than a warehouse could hold, and it lets us print names, dates and pet names on personalized pieces. It also means less waste, because we only make what someone has asked for.

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During the weeks before Halloween, Thanksgiving and Christmas, printing queues grow. We still aim for 1–3 business days. If a busy period pushes an order past that, we email you rather than leaving you to wonder.

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2. Delivery times and costs by country

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Your estimated delivery time is the printing time plus the carrier’s transit time. Checkout shows the free shipping method for your address before you pay, so there are no surprise charges at the end.

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Tee Willow shipping options by destination
DestinationMethod shown at checkoutCostPrinting timeTransit timeEstimated total
United StatesFree shipping$01–3 business days7–14 business days8–17 business days
CanadaFree shipping$01–3 business days7–14 business days8–17 business days
AustraliaFree shipping$01–3 business days7–14 business days8–17 business days
New ZealandFree shipping$01–3 business days7–14 business days8–17 business days
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Free shipping has no minimum order value and needs no coupon. A single tee and a box of twelve matching hoodies both ship free. Delivery times are carrier estimates, not guaranteed dates; weather, customs checks and holiday volume can add days. If your parcel runs well past the estimate, section 7 explains exactly what we do.

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3. Ordering for a date: how to time it

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Many of our customers are ordering for something specific: a reunion, a birthday weekend, a trip to a theme park, the family photo on Christmas morning. Here is the simple maths we suggest.

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  1. Count 3 business days for printing (the top of the range).
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  2. Add 14 business days for transit (again, the top of the range).
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  3. Add a few spare days for weekends, public holidays and the chance of a weather delay.
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For example, if you order matching Halloween tees on October 10 for a party on October 31, the top of our estimate lands very close to the party. Ordering in late September gives you comfortable room. For Christmas, we recommend ordering by mid-November, especially for Canada, Australia and New Zealand, where holiday mail volumes are high.

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If you are worried about a date, email us before you order. We will tell you honestly whether the timing looks realistic. We would rather you order early than end up disappointed.

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4. Where we deliver

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We currently deliver to the United States, Canada, Australia and New Zealand. Orders are printed and shipped from the USA. We deliver to residential and business addresses. Whether a particular P.O. box, APO/FPO or rural address can be reached depends on the carrier used for that parcel, so if your address is unusual, email us before ordering and we will check.

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If you enter an address outside these four countries, checkout will not offer a shipping method and the order cannot be completed. That is deliberate: we only accept orders we can actually deliver.

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5. Tracking your parcel

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When your order ships, you receive a shipping confirmation email with a tracking number and a link to follow the parcel. The first tracking scan can take 24 to 48 hours to appear after the label is created, so a tracking page that says “label created” for a day is normal.

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You can also check the status of your order on our Order Tracking page with your order number and the email address you used at checkout. If you did not receive a shipping email within 3 business days of ordering, check your spam or promotions folder, then contact us.

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Orders with several items

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Family and group orders sometimes ship in more than one parcel, because sweatshirts, hoodies and tees can be printed on different lines. You never pay extra for a split shipment, and each parcel gets its own tracking number. If you need everything to arrive together for an event, say so in a message after ordering and we will do our best to hold the parts and ship them as one.

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6. Getting the address right, and changing it

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Please check the name, street, apartment or unit number, city, state or province and ZIP or postal code before you pay. The most common delivery problem we see is a missing apartment number.

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If you notice a mistake, email us straight away. Within 24 hours of ordering, and before your order is printed and shipped, we can correct the address free of charge; see Cancel or Change an Order. Once a parcel is with the carrier, we can ask for a redirect, but the carrier decides whether that is possible. If a parcel comes back to us because of an incorrect address, we ship it again as soon as you confirm the right one, and if the mistake was ours, the reshipment is on us.

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7. If your parcel goes quiet, runs late or gets lost

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Parcels sometimes sit in a sorting centre for a few days without a scan, then suddenly move again. If tracking has not updated for 7 business days, or your parcel has not arrived 7 business days after the latest estimated delivery date, contact us with your order number. We open an investigation with the carrier for you; you do not have to deal with them yourself.

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If the carrier confirms the parcel is lost, or the investigation is not resolved within 5 business days, we send a free replacement or give you a full refund, whichever you prefer. Refunds reach your original payment method within 7 days of approval, as described in our Refund Policy.

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Tracking says delivered, but nothing is there

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First, check around your property, porches, side doors and mailboxes, ask neighbours and building reception, and look for a carrier notice card. Parcels are sometimes scanned as delivered a little before they actually arrive. If it still has not turned up after one more business day, email us within 60 days of the delivery date and we will help, starting with a carrier trace.

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8. If something arrives damaged or misprinted

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If your parcel or a garment arrives damaged, or the print has a defect such as a smudge, a crooked placement, a wrong colour or a misspelled personalization that differs from what you entered, take clear photos of the item, the problem and the shipping label. Send them to support@teewillow.com within 60 days of delivery. We send a free replacement or a full refund. In most of these cases you do not need to send the item back at all. If we do need it, we provide a prepaid label. Our Returns & Exchanges Policy has the full process.

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9. Customs, duties and taxes for Canada, Australia and New Zealand

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All prices are in US dollars. Orders delivered in the United States are domestic shipments, so no import duties apply. Because our orders ship from the USA, parcels to Canada, Australia and New Zealand cross a border. Depending on the value of the order and the rules in your country, the destination country may charge import duties, sales taxes such as GST or HST, or customs handling fees. These charges are set by your country, not by Tee Willow, and if they apply they are usually collected by the carrier or customs authority before or at delivery.

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If you are unsure whether a large group order will attract charges, check your country’s customs thresholds before ordering, or email us and we will tell you what we know about how your parcel will travel. If a parcel is refused because of import charges and comes back to us, we refund the item price once it arrives.

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10. Sending a gift straight to someone else

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Plenty of Tee Willow orders are surprises: a grandparent sweatshirt for a birthday, a dog-mom hoodie for a friend, matching tees sent to cousins in another state. You can enter any address in our four delivery countries as the shipping address, with your own email at checkout so the order and tracking emails come to you, not the recipient.

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If the shirt does not fit, the recipient can still exchange it within 60 days of delivery; they only need the order number, which you can pass on. If they contact us directly, we never tell them what you paid, and we handle the exchange with them. Return postage is on us either way.

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11. Big family and group orders

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Group orders are welcome and ship free like any other order. Because each piece is printed individually, a twelve-shirt reunion order can take the full 1–3 business days to print, and it may leave us in more than one parcel. Before you pay, read the size list back to yourself, check every name in personalized items, and make sure the shipping address can receive several parcels. If one person in the group needs a different size after delivery, that single piece can be exchanged without returning the rest.

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12. Weather, holidays and things outside our control

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Storms, wildfires, strikes and peak-season volume can slow carriers down. When a widespread delay affects deliveries, we post a short notice in the bar at the top of the site and keep watching every affected order. Our promise does not change: a parcel that is truly lost is replaced or refunded.

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13. Questions about delivery

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Email support@teewillow.com, visit the Help Center or submit a ticket, and include your order number so we can find your parcel quickly. We reply within 1 business day. You may also find the answer in our FAQs.

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