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\nSizing a shirt for someone else is guesswork, holiday plans change, and sometimes a colour just looks different in your hands than on a screen. That is why every Tee Willow item can be returned or exchanged within 60 days of delivery, for any reason, and why we pay the return postage. This page walks you through the process step by step: what to send back, how to start, how exchanges work and what happens when your parcel reaches us. For when and how your money comes back, see our Refund Policy.
\nThe 60 days start on the day tracking shows your parcel as delivered. You only need to contact us within those 60 days; the item itself can travel back to us afterwards. Once we approve your return, please post the item within 14 days so it does not get forgotten in a drawer.
\nGifts get the same 60 days from their own delivery date. Holiday orders are no exception: a Christmas sweatshirt delivered in early December can still be exchanged in late January.
\nEverything. Tees, crewneck sweatshirts, hoodies, matching sets, single pieces from a family set, seasonal designs and personalized items are all covered. What we ask depends on why it is coming back.
\nPlease send the item back unworn, unwashed and free of pet hair, perfume and smoke, with any tags still attached. Trying a shirt on to check the fit is completely fine; that is what the 60 days are for. Garments that have been washed or worn for a day out cannot be resold, so in those rare cases we contact you before deciding anything.
\nReturn it in whatever condition it is in, or keep it if we tell you we do not need it back. Examples include a print that is smudged, cracked on arrival or placed noticeably off-centre, a seam that has come apart, a hole in the fabric, or a garment that differs from the product page in colour or style.
\nIf you received Forest Green when you ordered Navy, an XL instead of an L, or someone else’s design, we fix it at our cost. Send a photo of what arrived, including the size label, and we ship the right item straight away.
\nPersonalized pieces are printed with the exact text you typed, so they cannot be resold to anyone else. We still accept them back within 60 days for any reason, because we would rather you feel safe ordering a name shirt for a reunion. If a name was printed differently from what you entered, that is our error and is covered as a misprint. If a name was entered with a typo at checkout, contact us within 24 hours of ordering so we can fix it before printing; see Cancel or Change an Order.
\nPacking tips: a clean grocery-style bag or any padded envelope is fine for soft garments, so you do not need the original mailer. Remove anything that is not ours, such as hangers or pins, and do not include cash or payment details in the parcel. If several family members are returning items from one order, they can go in a single parcel with one note listing every item.
\nPlease do not post items back without contacting us first. A parcel that arrives without a return authorization takes much longer to match to your order.
\nEvery approved return travels back free of charge to you. That includes change-of-mind returns and size or colour exchanges, not only our mistakes. In most cases we email a prepaid label. When a prepaid label cannot be issued for your address, for example from some parts of Canada, Australia or New Zealand, we ask you to post the item with a tracked service and reimburse the reasonable postage cost when you send us the receipt.
\nWe never deduct return postage from your refund, and we never charge restocking fees.
\nAn exchange swaps your item for a different size or colour of the same design. Shipping the replacement to you is free, just like the original order.
\nBecause every garment is printed to order, your exchange item is printed fresh. To save time, we can start printing the replacement as soon as your return shows a tracking scan, rather than waiting for it to arrive. Just ask for an early exchange when you contact us.
\nIf you want a completely different design, we process it as a return and a new order; any price difference is refunded or shown to you before you pay. If the size or colour you want is no longer offered, we suggest the closest alternative or give you a full refund.
\nMaya ordered an XL graphic tee and found it roomier than her favourite shirt. She emailed on day 12 asking for an L. We sent a prepaid label the next business day, printed the L once her return was scanned by the carrier, and shipped it free. She paid nothing extra at any point.
\nTell us within 60 days of delivery and include photos. In most of these cases you do not need to send anything back. We offer a free replacement printed and shipped at our cost, or a full refund including any shipping you paid. If we need the item to investigate a print fault, we send a prepaid label first.
\nPrints can change after many washes on any garment. Our Size Guide includes care tips that help prints last: wash inside out, in cold water, and dry on low heat or on a line.
\nYou can return or exchange single pieces from a larger order. If Grandpa’s 2XL hoodie is too big but the rest of the family set fits, send back only that one hoodie. Everyone else keeps theirs, and the 60-day window applies to each item from the day its parcel was delivered.
\nIf you received a Tee Willow item as a gift, you can arrange the exchange yourself. Email us with the order number, which the person who bought it can pass to you, or with the buyer’s name and the delivery address so we can find the order. We send exchanges to you and do not reveal what the buyer paid. If the gift is returned for a refund, the money goes back to the person who paid, unless they ask us to issue store credit to you instead.
\nWe check returned items within 2 business days of arrival and email you the result. For an exchange, your replacement ships as soon as it is printed. For a refund, we approve it and the money reaches your original payment method within 7 days of approval. Our Refund Policy explains amounts and timing in detail.
\nIf an item comes back worn, washed or damaged after delivery on a change-of-mind return, we email you before doing anything else. You can choose to have it sent back to you at our cost, or we can talk about a partial refund. We never decide that silently.
\n| Situation | \nSend it back? | \nReturn postage | \nWhat you get | \n
|---|---|---|---|
| Wrong size for you (ordered XL, need L) | \nYes, unworn | \nFree | \nExchange printed and shipped free, or refund | \n
| Changed your mind about the design or colour | \nYes, unworn | \nFree | \nExchange or refund of the item price | \n
| Print smudged, cracked or off-centre on arrival | \nUsually not | \nNot needed, or prepaid label | \nFree reprint or full refund | \n
| Name printed differently from what you entered | \nUsually not | \nNot needed, or prepaid label | \nFree reprint with the correct text, or full refund | \n
| Wrong colour, size or design sent | \nOnly if we ask | \nPrepaid label | \nThe correct item, or full refund | \n
| Gift that does not fit the recipient | \nYes, unworn | \nFree | \nExchange sent to the recipient, or refund to the buyer | \n
International customers get exactly the same 60-day window and free return postage. Because returns cross a border on their way back to the USA, please mark the parcel as a “return of goods” when the post office asks, with the original order value, so customs does not treat it as a new sale. If your local post office asks you to pay for postage because a prepaid label could not be issued, keep the receipt and we reimburse it. International returns can take longer to reach us, so we confirm your approval from the tracking number rather than making you wait for the parcel to arrive.
\nSome customers would rather keep the value in their account for the next holiday or birthday. If you ask for store credit instead of a refund, we email you a store-credit code for the approved amount as soon as your return is approved, which you enter at checkout like a discount code. Store credit is always optional; a refund to your original payment method is the default.
\nIf your order is still being printed, there is no need for a return. Within 24 hours of ordering we can cancel it or change the size, colour, design or address before printing starts. Visit Cancel or Change an Order for details.
\nEmail support@teewillow.com and we reply within 1 business day. You can also browse our FAQs, check delivery times in Shipping & Delivery, or visit the Help Center.
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